How HayMaxHotels is Responding to COVID-19

March 13, 2020
COVID-19 Preparations

Dear Valued Guest,

Just like you, we are closely monitoring new developments regarding COVID-19 (coronavirus). The health and safety of our guests and employees is of the utmost importance.

We are committed to doing everything we can to make HayMax Hotels a safe and relaxing experience while visiting our properties.

Therefore, we've decided to raise our usual standards of cleanliness and health safety even higher. We have implemented several new policies and procedures, which follow recommendations from the U.S. Centers for Disease Control and Prevention (CDC)

We want our staff to be able to focus on complete and thorough cleaning and sanitizing of all guestrooms prior to occupancy, as well as public contact areas in lobbies, entryways, common areas, pools, spas and other amenity areas. Having the time to complete this will help ensure a safe and comfortable environment for our guests and employees.

Also, out of an abundance of caution based on information that identifies buffets or common foodservice areas as a potential source of disease transmission, we are suspending our Breakfast and Après Ski services to minimize any opportunity for guest exposure.

As you likely have heard, Sun Valley Company has announced that it will be ceasing its mountain operations for the foreseeable future. Therefore, we have decided to close the Tamarack Lodge on March 18th and will not be taking reservations for future stays prior to June 3rd, 2020. All affected guests will be notified and offered accommodation at our sister hotel the Hotel Ketchum or the ability to modify their reservation without penalty

We also want to make planning your trip with us a stress-free experience and realize that these unusual circumstances will require greater flexibility. Effective immediately, any existing reservations through May 31st, 2020 may be cancelled or modified without penalty, or new reservations made at our 4 hotels for stays through 2020 will be fully changeable or cancellable up to 72 hours prior to arrival.

As phone volume will be heavy, we encourage you to contact us by email at and we will handle your requests as quickly as possible.

We understand that these actions may be an inconvenience to our guests during their stay and we sincerely apologize for any impact to your vacation with us, but we hope that you agree with us that taking a proactive approach to protecting our guests and staff is the most important thing we can do at this time.

We appreciate your cooperation and understanding, and we are here at any time to assist with special needs or concerns.

Best Regards,

Jeff Bay

Managing Director, HayMax Hotels